Support & policies

Choose your product, select the available options, add it to your cart, and complete checkout.

For custom mousepads, follow the customization process and review your size and design carefully before confirming your order.

Once your order has been dispatched, tracking information will be provided where available. Use the tracking information to follow the progress of your shipment.

Processing time depends on the product and whether customization or production is required. Any applicable processing or estimated delivery information will be shown during ordering or communicated after your order is confirmed.

Contact us as soon as possible if you need to make a change. We may be able to modify an order before it enters production or is dispatched, but changes cannot be guaranteed once processing has begun. Custom products may not be changed once production has started.

Contact us as soon as possible with your order number and the correct address. If your order has not yet been dispatched, we may be able to update it. Once an order has been handed over to the courier, changing the delivery address may no longer be possible.

Tracking updates can sometimes take time, particularly during customs processing, courier delays, holidays, or high-volume periods. If your order appears significantly delayed, contact our support team with your order number.

Contact us within 7 days of delivery with:

• Your order number
• Photos or videos of the product received
• A description of the issue

Once verified, we will arrange the correct product at no additional cost to you.

Contact us with your order number, details of the missing item, and any relevant photos. Once verified, we will arrange an appropriate resolution at no additional cost.

Yes. Minimalist Gaming offers worldwide shipping. For delivery estimates, customs, and international shipping information, see our Shipping policy.

Your ideal mousepad depends on the type of surface and feel you prefer.

• MGweave — our cloth mousepad range designed for a comfortable and familiar gaming surface. Available in different sizes, surface types, thicknesses, and edge finishes depending on the model.
• MGweave Plus — designed for users looking for a faster glide and a thicker, more cushioned base.
• MGweave Esports — performance-focused mousepads designed around competitive gaming, with specialized surfaces and premium base materials.
• MG Glide — a hard glass mousepad designed for extremely smooth, fast, and consistent glide. Glass surfaces may feel significantly faster than traditional cloth mousepads.
• MG Hide Series — a leather mousepad range designed around a premium look, comfortable surface, and clean desk aesthetic.

Speed surfaces provide a smoother, faster glide with less resistance. Best suited for players who prefer faster mouse movements, low friction, and quick tracking and flicks.

Control surfaces provide more resistance and stopping power. Best suited for players who prefer more controlled movements, greater stopping power, and precision-focused aiming.

Neither is universally better — the right choice depends on your preference and play style.

Consider:

• Your available desk space
• Mouse sensitivity
• Keyboard placement
• Whether you want only a mouse area or a full desk mat

Lower-sensitivity players generally benefit from having more horizontal mouse space.

A thicker mousepad generally provides more cushioning and may better absorb small imperfections on the desk. A thinner mousepad generally feels firmer and closer to the desk surface.

Overlocked: the edges are stitched to help protect them from fraying and provide additional durability.

Stitchless: provides a clean edge without traditional edge stitching.

Availability depends on the mousepad model, size, and thickness.

Cloth: balanced, comfortable, familiar, and suitable for a wide range of players.

Glass: very fast, firm, smooth, and highly consistent.

Leather: premium appearance and feel, suited to users looking for a different desk aesthetic and surface experience.

Yes. MGweave Freeform allows you to order mousepads in custom dimensions up to 2200 × 950 mm. Custom sizes are available, subject to our current production specifications.

Yes. You can use your own artwork, photograph, graphic, or design when creating a custom mousepad. You must have the necessary rights or permission to use any content you submit.

MG Design Studio allows you to prepare and customize your mousepad design before ordering. You can use it to position and preview your artwork on your selected mousepad size.

For the best print result:

• Use the highest-resolution version of your image available
• Avoid screenshots or heavily compressed images
• Make sure important details are clear when viewed at the final mousepad size
• Use high-quality original artwork whenever possible

Low-resolution images may appear blurry or pixelated when printed at a larger size.

The Safe Area indicates the area of your design where important elements, such as text, logos, faces, or key graphics, should be placed. Keep important elements inside this area to reduce the chance of them being affected by cutting or production tolerances.

Bleed is additional artwork extending beyond the final finished dimensions of the mousepad. This helps ensure the design reaches the edge without leaving unintended blank borders after cutting. Backgrounds, patterns, and images intended to reach the edge should extend through the bleed area.

Not always. Screens produce colors using light, while printing uses physical inks and materials. Differences in monitor settings, brightness, color profiles, printing, and mousepad material may cause slight differences between the digital preview and the finished product.

Contact us immediately if you need to make a change. If production has not started, we may be able to update your design. Once production begins, changes or cancellations may no longer be possible.

Custom products are non-returnable unless they arrive defective, damaged, or were produced incorrectly. See our Returns & warranty page for complete details.

Some mouse sensors may perform differently on glass surfaces. First:

• Clean the glass surface
• Clean the mouse sensor
• Clean your mouse skates
• Check for dust or debris underneath the mouse
• Test the mouse on another surface

If tracking issues continue, your mouse sensor may have limited compatibility with glass surfaces.

A buildup of dust, skin oils, sweat, or dirt can change the feel of a cloth mousepad over time. Clean the mousepad according to our Care guide and allow it to dry completely before using it again.

Frequently used areas may accumulate more dirt and oils than the rest of the surface. Try cleaning the entire mousepad rather than only the affected area. Some gradual surface changes may also occur through normal use over time.

Check both the glass surface and your mouse skates for small particles of dirt or hard debris. Even tiny particles trapped between the mouse and the glass can increase noise or create an inconsistent glide. Clean both surfaces before continuing to use the mousepad.

If your mousepad was rolled during storage or shipping, allow it some time to settle naturally on a flat surface. Avoid aggressively bending the mousepad in the opposite direction.

Make sure:

• Your desk is clean
• The underside of the mousepad is clean
• Both surfaces are completely dry
• There is no dust or residue between the mousepad and desk

Cleaning methods depend on the material. See our Care guide for instructions for MGweave and cloth mousepads, MG Hide Series, and MG Glide.

Yes. Minimalist Gaming offers worldwide shipping. International delivery is typically estimated at 8–10 days, although delays outside our control may occasionally occur. See our Shipping policy for more information.

Yes. Minimalist Gaming covers applicable import duties for international orders in accordance with our Shipping Policy.

No. Returns are accepted within 7 days of delivery for defective, damaged, or incorrectly supplied products.

Minimalist Gaming mousepads do not include a separate warranty period. However, defective, damaged, or incorrectly produced mousepads can still be reported within the 7-day return period.

Where applicable, the warranty period for electronic products will be stated on the individual product page.

Custom-sized and custom-designed products are non-returnable unless defective, damaged, or incorrectly produced.

Minimalist Gaming covers return shipping for approved returns involving defective, damaged, or incorrectly supplied products.

Approved refunds may take up to 15 working days to process.

If a refund is approved, you can choose between a refund to your original payment method or store credit.

Cleaning depends on the material. Visit our Care guide for detailed instructions.

MGweave Freeform supports custom dimensions up to 2200 × 950 mm.

There is no single best surface for everyone. Choose based on the feel you prefer — Speed: faster and smoother. Control: more stopping power. Glass: very fast and firm. Leather: premium feel and aesthetic.